Survey Reports Citizen Satisfaction With E-Gov Services

The American public is expressing increased satisfaction with federal government services that are offered online, according to the latest quarterly report of the American Customer Satisfaction Index E-Government Satisfaction Index. The e-government satisfaction index is produced by the market research firm ForeSee Results. This survey and previous research conducted by ForeSee show that citizens who are very satisfied with a website are more likely to use that channel to interact with government in the future. Such satisfaction, along with perceptions of transparency, also lead to greater citizen trust and participation in government.

Read more about the ACSI citizen satisfaction survey, including the Top 10 Satisfying E-Gov sites, at NextGov.