Assessing Community Information Needs: A Practical Guide

Assessing Community Information Needs A Practical Guide

A White Paper on Implementing the Recommendations of the Knight Commission on the Information Needs of Communities in a Democracy

by Richard C. Harwood

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From Report to Action
Executive Summary

The Knight Commission’s Call to Action
Creating the Right Information Environment
Moving Ahead in Santa Fe: Two Scenarios
Key Guideposts
Nine Strategies for Taking Effective Action
___Strategy 1: Create an Authentic Steering Committee
___Strategy 2: Define “Community”
___Strategy 3: Engage the Community Early On
___Strategy 4: Mobilize the Community as a Resource
___Strategy 5: Create a Discipline of Making Sense of What You Are Learning
___Strategy 6: Make Clear Choices about What Actions to Take
___Strategy 7: Actively Cultivate Boundary-Spanning Organizations and Groups
___Strategy 8: Tell the Community’s Story of Change
___Strategy 9: Ensure Enough Entry Points for People to Engage
How Change Occurs
Tapping Into Community Resources: Who Can Do What
Getting Started
Fulfilling the Promise
Quick Reference Guide

About the Author
The Aspen Institute Communications and Society Program